Why Marriott Bonvoy Won Best Hotel Loyalty Program of 2020 (And Why We Were Surprised)

In early 2019, Marriott rolled out its new Bonvoy loyalty program, which sealed its acquisition of SPG and Ritz-Carlton…and it didn’t exactly go as planned. Technical woes and customer service struggles left a bad taste in many mouths, and the takeaway from the rewards community seemed to be that Bonvoy was a bit of a…

The article Why Marriott Bonvoy Won Best Hotel Loyalty Program of 2020 (And Why We Were Surprised) originally appeared on NerdWallet.

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